Shipping & Returns

Shipping

Free Shipping: Complimentary standard shipping on all orders.

• North America: Free on orders over USD 50
• Europe: Free on orders over EUR 60
• Asia-Pacific: Free on orders over USD 70

Shipping Disclaimer: Delivery times may be impacted by customs processing, severe weather, or carrier disruptions. While we partner with reliable carriers (e.g., DHL, FedEx, UPS), delivery dates cannot be guaranteed beyond our control.

Our Shipping Advantages:

• Fast processing (ships within 1–2 business days)
• End-to-end tracking for every parcel
• Secure, insured packaging

Returns

Unconditional 14-Day Returns: Return any eligible item within 14 days of delivery for a full refund. Buyer pays return shipping.

Refunds

• Processing Time: Refunds issued within 14 days of receipt.
• PayPal Refunds: At least 14 days; up to 30 days in regions where required by law.
• Original Payment Method: Refund credited to the same account used.

Non-Returnable Items

• Personalized or monogrammed bags
• Gift cards
• Items marked "Final Sale"

Return Process

1. Request authorization: Email [email protected] within 14 days.
2. Pack securely in original packaging with tags and accessories.
3. Ship to:UNIT 3A-8, 12/F, KAISER CENTRE, NO 18 CENTRE STREET, SAI YING PUN, HONG KONG
4. Email tracking number to [email protected].

Payment Methods & Currencies

• Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, Google Pay
• Supported currencies: EUR,GBP,USD,etc.

Requests After 14-Day Return Period

Handled case-by-case; possible exchange, store credit, or partial refund depending on condition and circumstances.